Login Issues
Comprehensive guidance for every type of login problem — from forgotten passwords to locked accounts.
Forgot Your Password
- 1
On the login page, click "Forgot password?"
- 2
Enter the email address or phone number associated with your account
- 3
Check your email inbox (and spam folder) for the reset link
- 4
Click the link within 15 minutes before it expires
- 5
Create a new strong password with letters, numbers, and symbols
Cannot Access Your Email
- 1
Try logging in with your phone number instead of email
- 2
Use a linked third-party login (Google, Facebook, Apple)
- 3
Contact our support team to help update your email on file
- 4
Provide identity verification if needed to confirm ownership
Two-Factor Authentication (2FA) Issues
- 1
Check that your phone date/time is set to automatic
- 2
Try using a backup recovery code if you saved one
- 3
Check your authenticator app (Google Authenticator, Authy)
- 4
If you lost access to your 2FA method, contact our support team
Account Appears to Be Hacked
- 1
Use "Forgot password?" immediately to lock out the hacker
- 2
Check your linked email for any suspicious activity
- 3
Review recent login activity from your account settings
- 4
Enable 2FA after regaining access
- 5
Check and revoke any unauthorized third-party app permissions
Browser / App Login Errors
- 1
Clear your browser cache and cookies, then try again
- 2
Try a different browser or device
- 3
Disable browser extensions that may interfere with login
- 4
Check if the platform is experiencing an outage
- 5
Update your mobile app to the latest version
Password Best Practices
Do
Don't