Security & Privacy
Protect your account and personal data with these expert-recommended security practices.
Think Your Account Is Compromised?
Call our emergency support line immediately at 1-888-269-9481 or submit an urgent ticket. Act quickly to prevent further damage.
Securing Your Account
How do I create a strong password?
Use at least 12 characters mixing uppercase, lowercase, numbers, and symbols. Avoid dictionary words or personal info. A password manager can generate and store secure passwords for you.
Should I enable two-factor authentication (2FA)?
Absolutely. 2FA adds a critical extra layer of security. Even if someone steals your password, they still cannot access your account without your second factor (SMS code or authenticator app).
How do I review active login sessions?
Navigate to Settings → Security → Active Sessions. You can view all devices currently logged in and sign out any that you don't recognize.
Privacy Settings
How do I make my account private?
Go to Settings → Privacy → Account Privacy and toggle on "Private Account." Only approved followers will see your content.
Can I control who messages me?
Yes. Under Settings → Privacy → Messages, you can restrict message requests to only people you follow, or turn off message requests altogether.
How do I hide my activity status?
Go to Settings → Privacy → Activity Status and turn it off. Note that you also won't be able to see other people's activity status when this is disabled.
Suspicious Activity
I received a login alert from an unknown location. What should I do?
Go to Settings → Security → Login Activity and log out all suspicious sessions immediately. Then change your password and enable 2FA right away.
I think my account was hacked. What are the first steps?
Immediately use "Forgot password?" to reset your credentials. Check your email for unauthorized changes. Enable 2FA. Review third-party apps connected to your account and revoke any you don't recognize.
How can I tell if a message from "support" is legitimate?
Be very cautious. Legitimate support will never ask for your password. Only communicate through official channels. Never click unsolicited links claiming to be from the platform.
Third-Party Apps & Data
How do I remove apps connected to my account?
Go to Settings → Security → Apps and Websites. Review all connected apps and remove any you no longer use or that look suspicious.
What data does the platform collect about me?
Most platforms collect usage data, location, device info, and behavioral patterns for advertising purposes. You can review and download your data from Settings → Your Activity → Download Your Information.
Security Checklist
- Strong unique password enabled
- Two-factor authentication active
- Recovery email is up to date
- Phone number is verified
- Reviewed active sessions recently
- Third-party apps are audited
- Account set to private (if desired)
- Login alerts are turned on